Last updated: August 1, 2026
Subscription billing
Brothers Express Ticketing System plans are billed according to the selected monthly or annual cycle shown at checkout or in your sales agreement.
Cancellations
You may cancel a subscription before the next renewal period. Access continues through the end of the paid period unless otherwise agreed in writing.
Refund eligibility
Refund requests are reviewed case by case. Approved refunds, if any, are processed to the original payment method within a commercially reasonable timeframe.
Enterprise and custom plans
Enterprise and custom pricing agreements follow the commercial terms signed with Brothers Express. Contact sales for billing questions on those plans.
Contact
For billing or refund questions, use the Contact Us page or your assigned support channel.