Last updated: August 1, 2026
Information we collect
When you use Brothers Express Ticketing System, we collect information needed to operate the platform, provide support and maintain your subscription. This includes operator account details, staff user profiles, system usage logs and communications you send to our team.
Passenger data
Operators enter passenger information during booking, such as name, contact number and travel history. This data is stored on behalf of the transport company and processed according to the operator's business requirements and applicable law.
CNIC records
Where enabled, CNIC numbers and related identity details may be captured for booking verification and reporting. Access is restricted by user role. Operators are responsible for collecting CNIC data only when legally permitted.
Booking information
Ticket records include route, schedule, seat assignment, fare, payment method, counter agent and departure details needed for operations, reporting, reprints and dispute resolution.
Payments
Payment records reflect amounts collected at counters and through configured digital channels. We do not store full payment-card credentials. Third-party providers process digital transactions under their own terms.
Hotel Eye verification data
When Hotel Eye integration is enabled, verification requests and returned statuses may be stored with booking audit records. Passenger identity values should remain masked in operational views where applicable.
Contact
Questions about this policy can be sent through our Contact Us page.